This Privacy Notice explains how Viola Energy collects, uses, and protects your personal data when you use our website or contact us for our products and services.

Viola Energy is a company registered in England and Wales. Our registered office is located in Prescot, Merseyside. We are the data controller of your personal data and process it in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

At Viola Energy, we take your privacy seriously. We’re committed to protecting your personal information and ensuring that you receive a professional and transparent service whenever you interact with us.

This Privacy Notice explains:

  • What personal data we collect about you,

  • How we use it, and

  • Your rights regarding that data.

We may update this Privacy Notice from time to time, and the latest version will always be available on our website.
Last updated: October 2025

1. How we collect your personal data

We collect your personal data in several ways, including when you:

  • Visit and browse our website;

  • Request a quote or make an enquiry;

  • Communicate with us by phone, email, or our online forms;

  • Arrange an installation or service with us;

  • Sign up to receive updates or offers from Viola Energy.

2. What personal data we collect

The personal data we collect may include:

  • Your name, address, phone number, and email address;

  • Details of your property (e.g. type of home, number of bathrooms, existing heating setup);

  • Communications between you and our team;

  • Photos of your property (for installation assessments and warranty purposes);

  • Payment information and billing details (processed securely via our payment partners);

  • Information about how you use our website, including your IP address and cookie preferences (see our Cookie Policy for more details).

3. Why we process your personal data

We process your personal data for several reasons:

To perform our contract with you

  • Providing quotes and advice on suitable products;

  • Managing your boiler installation, service, or repair;

  • Registering warranties with manufacturers;

  • Taking and processing payments.

To pursue our legitimate business interests

  • Maintaining high levels of customer service;

  • Keeping accurate records of customer interactions;

  • Improving our website and services.

To comply with legal obligations

  • Meeting requirements of Gas Safe, Building Regulations, and HMRC;

  • Health and safety compliance;

  • Regulatory reporting.

With your consent

  • Sending marketing updates and offers (you can opt out at any time).

4. How long we keep your personal data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

In general:

  • Enquiry and quote data: retained for up to 12 months;

  • Installation and service records: retained for 10 years to meet compliance and warranty obligations;

  • Marketing data: retained until you unsubscribe or withdraw consent.

5. Who we share your personal data with

We may share your personal data with trusted third parties, including:

  • Our Gas Safe registered engineers and subcontractors;

  • Product manufacturers (to register warranties);

  • Payment providers and finance partners (where applicable);

  • Professional advisers such as accountants or auditors;

  • Regulators such as Gas Safe Register, Building Control, and HMRC;

  • Website and IT support providers who help us maintain our systems securely.

We only share the information necessary for each purpose and ensure all third parties comply with UK data protection laws.

We also work with trusted digital partners to help us manage our website and customer enquiries:

  • Squarespace – our website platform, which securely hosts our website and stores limited user data such as form submissions and cookies. Squarespace may process your IP address and browsing activity to help maintain site performance and security.

  • Typeform – used for collecting information when you complete our online quote form. Typeform securely stores your responses (including contact details and property information) and transfers them to us so we can provide an accurate quotation.

Both Squarespace and Typeform comply with the UK GDPR and EU GDPR frameworks. For more information, please see their individual privacy policies:

6. International transfers

We do not routinely transfer personal data outside the UK or EEA. If, in rare cases, such a transfer is necessary (for example, where a service provider stores data abroad), we ensure appropriate safeguards are in place.

7. Marketing and communications

If you’ve opted in to receive marketing communications, we may contact you about new products, offers, or services by email or phone. You can withdraw consent at any time by clicking “unsubscribe” in our emails or by contacting us directly.

Please note that even if you unsubscribe, we may still contact you regarding ongoing installations, servicing, or safety updates.

8. Your rights

You have the right to:

  • Access the personal data we hold about you;

  • Request correction of any inaccurate information.

  • Request deletion of your personal data (where legally possible);

  • Object to certain types of processing;

  • Request that we restrict how we use your data;

  • Withdraw your consent at any time (for marketing or optional services).

To exercise these rights, please contact us using the details below.

If you’re not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. How to contact us

If you have any questions or wish to exercise your data rights, please contact us:

By email: hello@violaenergy.co.uk
By post: Viola Energy, Prescot, Merseyside, United Kingdom